Privacy Policy

1. Identification of Data Fiduciary

This website (herogrid.in) is operated by HEROGrid Solar Energy Systems Ltd., a dedicated rooftop solar transition enterprise associated with HEROWATT POWER TECHNOLOGY (Parent Entity).

2. Information We Collect

HEROGrid is an informational and solar enquiry website. We do not maintain customer login accounts and do not conduct online shopping or credit card processing. We collect only the following voluntary information when you initiate a solar consultation or contact request:

• Full Name: To identify you and address your property solar report.
• Mobile Phone Number: To contact you via telephone or WhatsApp regarding your solar inquiry.
• Email Address: To send formal technical engineering proposals, system layouts, and subsidy calculations.
• Service Selection: Categorization (Residential Solar, Commercial Solar, Installation, Consultation, Other).
• Customer Message: Specific inquiries regarding your monthly power bill, roof type, or energy goals.

3. Purpose of Personal Data Collection

All personal information collected is utilized exclusively for legitimate business purposes associated with rooftop solar systems:

• Assessing rooftop solar feasibility and kilowatt sizing for your home or business.
• Preparing preliminary generation estimates and system cost calculations.
• Liaising with KSEB (Kerala State Electricity Board) and PM Surya Ghar portal requirements upon your formal engagement.
• Responding to direct questions submitted via telephone, email, or WhatsApp.

We never sell, rent, lease, or trade customer contact details to third-party telemarketers or external advertisers.

4. WhatsApp Click-to-Chat Integration

Our website provides an integrated Click-to-Chat functionality connecting directly with the official HEROGrid WhatsApp Business desk at +91 6282701414 (international format: https://wa.me/916282701414).

Communications sent via WhatsApp are subject to Meta Platforms Inc.'s WhatsApp Terms of Service and Privacy Policy.

5. Third-Party Data Processing

We minimize external data sharing. External interactions are limited strictly to:

• WhatsApp / Meta Platforms: For customer-initiated WhatsApp messaging.
• Email Service Providers: If you submit through our direct contact endpoint, message notifications are routed via secure TLS connections to herogridsolar@gmail.com (Google Workspace / SMTP infrastructure).
• Government Portals: When you click links to pmsuryaghar.gov.in or anert.gov.in, your browser navigates directly to official Indian government portals. HEROGrid transmits no tracking data to these external sites.

6. Cookies & Tracking Technologies

HEROGrid maintains a zero-surveillance tracking posture:

• We do not use tracking cookies or marketing pixels (no Meta Pixel, no Google Tag Manager, no TikTok pixel).
• We do not use third-party behavioral analytics or session recording software (no Hotjar, no FullStory).
• No non-essential cookies requiring an intrusive consent banner are placed on your device.

7. Data Retention & Customer Rights (DPDPA 2023)

Under India's Digital Personal Data Protection Act, 2023, you hold specific rights regarding your personal data:

• Right to Access: You may request a summary of the contact information we hold regarding your inquiry.
• Right to Correction: You may update or correct your phone number, email address, or property details.
• Right to Erasure: You may request that we delete your email or WhatsApp inquiry records from our communication logs once your consultation has concluded.

Because HEROGrid does not store user data in an internet-accessible database, requests for erasure are fulfilled directly by purging communication records from our secure business email archives.

8. Contact for Privacy Inquiries & Grievances

For questions regarding this policy or to request data correction or deletion, contact our designated grievance coordinator: